For project support contact Eaton Care at (877) 386-2273, Option 4
For post-order project support, please contact your project coordinator or project engineer according to the following criteria:
Project Engineer
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Technical Support
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BidManager Revisions
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Submittals
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Construction Drawings
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O&M Manuals
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Warranty Resolution/Quality Concerns
Project Coordinator
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Order Entry
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Expediting
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Project Status Reports
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Logistical Support
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Change Notices
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Financial Order Management
Grand Rapids
Under $150k (GO# starting with SGR)
Project Coordinator
StephenBCohen@eaton.com
(828) 651-0833
Project Engineer
828-651-0809
Over $150k (GO# starting with LGR/MGR)
Project Coordinator
828-651-0628
Project Engineer
828-651-0836
Cleveland
Under $150k (GO# starting with SCL)
Project Coordinator
(828) 651-0833
Project Engineer
828-651-0809
​
Over $150k (GO# starting with LCL/MCL)
Project Coordinator
828-651-0628
​
Project Engineer
828-651-0836
Detroit
Under $150k (GO# starting with SDT)
Project Coordinator
(828) 651-0833
Project Engineer
828-651-0809
Over $150k (GO# starting with LDT/MDT)
Project Coordinator
828-651-0628
​
Project Engineer
828-651-0836
Acronym Break-Down (ex. Grand Rapids)
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SGR - Small distributor order
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LGR - Large distributor order
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MGR - Major distributor order
Follow Us
ETNCARE: 1 (877) 386-2273
24 Hour EESS Hotline: 1 (800) 498-2678
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Returns-Overshipments-Incorrect Items:
1 (800) 410-2910
CORE@Eaton.com
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Shipment Shortages:
ETNCARE, Option 1 Option 2 CSCAveryCreek@Eaton.com
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Damaged Stock (UPS Ground/FedEx):
1 (800) 410-2910
CORE@Eaton.com
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Damaged Project Orders (LTL):
1 (800) 706-5640
EatonCargoClaims@Expeditors.com
File a Claim: https://trace.expeditors.com/isapi/wic.dll
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Click for Technical Resource Center (TRC) CHAT tool
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TRC tel: (877) 386-2273 - Opt. 2
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Click for Track Trace website
Click for Eaton Meter Wizard
Click for Cross-Reference Tool
